Beyond Content Types: A Human-first Model for Technical Documentation

Most documentation frameworks tell you what to write, not why you should write it. The Seven-action Documentation Model flips this approach on its head, focusing on what users need to accomplish rather than prescribing rigid content types.

Born out of years of observing how people interact with technical content, this model provides a flexible foundation for documentation strategy – one that adapts to different products and contexts, and might even help us navigate the brave new world of AI-assisted documentation.

Join me in exploring a more humane approach to technical writing that puts user actions at the center of our craft, without forcing writers into predefined boxes.